Customer Service Advisor

Sunbelt Rentals UK & Ireland; Kemble; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental provider in Kemble is seeking a Hire Desk Administrator to join their customer service team. The role involves managing customer relationships, handling documentation, and ensuring KPIs are met. Candidates should have strong communication skills and a knack for organization. This position offers a competitive salary and benefits including flexible rewards and generous holidays.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Great company pension scheme

Qualifications

• Ability to start conversations and build relationships with customers.
• Organizational skills for managing documents and invoices.
• Commitment to meeting key performance indicators.

Responsibilities

• Support the accounts manager and manage subcontractor documents.
• Handle payments and invoices effectively.
• Ensure KPIs are met through proactive service.

Skills

Strong communication

Customer relationship management

Job description

Customer Services - IT’S PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Desk Administrator you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

We are currently looking for an administrator to join our friendly Sunbelt team at our office in Kemble GL7 6BQ, with competitive salary. Primarily working on the hire desk, you will be tasked with supporting the assisting accounts manager, looking after subcontractor documents, payment and invoices, also ensuring our KPIs are met.

What can we offer you?

• You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.
• We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.