Customer Service Advisor

Remote Fix It; Ipswich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is seeking a motivated Customer Service Advisor to join a team in Ipswich. This part-time role involves overseeing car park operations, handling customer enquiries, and providing vital administrative support. Successful candidates will possess strong communication skills and previous customer service experience. Flexibility in scheduling between Monday and Friday is offered, with potential for direct employment after a 12-week probation period.

Qualifications

• Previous experience within a customer service or contact centre environment.
• Attention to detail and accuracy when processing information.

Responsibilities

• Oversee car park operations and process ANPR data.
• Handle customer enquiries via live chat, email, and telephone.
• Prepare evidence packs for appeal cases.

Skills

Excellent communication and customer service skills

Attention to detail

Problem-solving abilities

Adaptability in a fast-paced environment

Microsoft Office competence

Education

Experience in customer service or administrative environment

Valid UK driving license

Job description

Tennial Personnel are seeking a motivated and detail-oriented Customer Service Advisor to join our clients team in Ipswich. This is a permanent, part-time position working 20 hours per week, with flexible scheduling available between Monday and Friday. The role will begin through Tennial Personnel, with the potential for direct employment following a successful 12-week probation period.

This is an excellent opportunity to become part of a supportive, professional, and growing organisation within the car park management sector. You will play a key role in ensuring smooth daily operations, delivering outstanding customer service, and providing vital administrative support.

Key Responsibilities

• Oversee car park operations, including reviewing and processing Automatic Number Plate Recognition (ANPR) data.
• Handle customer enquiries and appeals via live chat, email, and telephone.
• Prepare and submit evidence packs for formal appeal cases.
• Provide general administrative support, including ordering uniforms, managing stock, and processing service requests.

Skills Required

• Excellent communication and customer service skills (both written and verbal)
• Strong attention to detail and accuracy when processing information
• Confident problem-solving abilities with a proactive approach to customer issues
• Ability to adapt in a fast-paced environment and work effectively both independently and as part of a team
• Competent in Microsoft Office and general systems

Qualifications Required

• Previous experience within a customer service, administrative or contact centre environment
• A valid UK driving license (advantageous but not essential)

Keywords

• Customer Service
• Call Centre
• LNKD1_UKTJ