Customer Service Advisor

Strata Solicitors - A Gallagher Bassett Company; Ipswich; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading insurance firm in Ipswich is seeking a Customer Service Advisor to provide exceptional customer service and assist with insurance claims. You will be responsible for responding to inquiries, monitoring email requests, and supporting various tasks in the claims department. Ideal candidates will have excellent communication skills, a positive attitude, and the ability to work both independently and as part of a team. Competitive salary and extensive benefits package included.

Benefits

Minimum 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Confidence in communicating over the phone with clients.
• Ability to respond promptly to inquiries.
• Capability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email.
• Monitor emails for claim form requests.
• Assist clients in understanding the claims process.
• Support claims department with various tasks.

Skills

Outstanding telephone manner

Positive attitude towards service

Attention to detail

Independent and team player

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you motivated by helping people and delivering excellent customer service?

As a Customer Service Advisor, you’ll be responsible for providing exceptional customer service to our customers and handling their insurance claims inquiries.

Our working hours are 9am‑5:30pm, Monday to Friday in our Ipswich office.

To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII)!

How You’ll Make An Impact

It will be your job to respond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may have.

• Regularly monitor emails for claim form requests and handle them efficiently
• Update external databases with claims information
• Assist prospective clients by answering their calls and explaining the claims process in relation to their insurance policy
• Support our claims department with various tasks, including claims handling and payment processing

About You

• You’re confident communicating over the phone with outstanding telephone manner
• You have a positive attitude towards delivering excellent service levels
• You work well independently and as part of a team
• You have attention to detail and can effectively focus on tasks in a fast‑paced environment

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other Benefits Include

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as \