Customer Service Advisor

RetailChoice; Ilkeston; On-site; GBP 10,000 - 40,000; Full time

Job summary

A logistics services company in the United Kingdom is looking for a Customer Service Advisor to enhance customer satisfaction through proactive service. Responsibilities include handling queries, ensuring service delivery, and collaborating with various teams. Join a dynamic environment with benefits like a health cash plan and opportunities for career progression.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days of holiday increasing with service + bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme including 24/7 Virtual GP

DX Discounts Portal

Excellent opportunities for career progression

Responsibilities

• Receive and handle all inbound customer queries.
• Action customer queries in line with service level agreements.
• Work as part of a team to ensure customer service delivery.
• Engage proactively with service centres for customer requirements.
• Handle queries and problems as per customer account requirements.
• Identify and escalate issues when necessary.
• Support customer accounts as required.

Job description

About Us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it\'ll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

Role Summary

Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\' needs and resolve any potential issues.

Key Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!