Customer Service Advisor

The Clancy Group; Huntingdon; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading construction company in the UK is seeking a Customer Service Advisor to manage customer enquires and appointment bookings. The ideal candidate has excellent customer service skills and confidence with IT systems. Responsibilities include supporting social media initiatives to enhance engagement and maintaining service levels. This role provides a competitive salary, pension, and employee benefits program.

Benefits

Competitive salary

Pension

Healthcare

Holiday allowance starting at 24-26 days

Employee discounts through Clancy Xtras

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience in customer service, particularly over the phone.
• Ability to engage with customers across multiple channels.
• Enjoying being part of a team that delivers results.

Responsibilities

• Acting as a primary point of contact for customers.
• Maintaining and updating systems and databases.
• Planning and scheduling work activities for operational efficiency.
• Supporting social media and communication campaigns.

Skills

Excellent customer service skills

Strong communication skills

Confidence in IT systems

Proactive

Organised

Tools

SAP

Genesys

Job description

Overview

Customer Service Advisor

£23,875

Lancaster House Huntingdon

The Role

As a Customer Care Analyst, you will be at the heart of our operations, playing a key role in ensuring our customers receive an exceptional service. You will be the first point of contact for our customers, managing appointment bookings, addressing enquiries, and providing solutions to any issues that arise. Your work will have a direct impact on the success of the alliance and the delivery of our commitments.

You will also contribute to wider initiatives, such as supporting social media campaigns to generate appointments and drive engagement with our services, helping us reach more customers and improve overall service delivery.

• Acting as a primary point of contact for customers, booking metering appointments and capturing feedback to inform service improvements.
• Maintaining and updating systems and databases to provide accurate and timely information, supporting performance management and ensuring service level agreements are met.
• Assisting in the planning and scheduling of work activities, ensuring operational efficiency and customer satisfaction.
• Supporting social media and other communication campaigns to enhance customer engagement and service awareness.

We\'d love to hear from you if

You have excellent customer service skills, particularly over the phone, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous.

Strong communication skills are essential, and you should be able to engage effectively with customers across multiple channels, including phone, email, social media, and self-service platforms.

We\'re seeking someone who is proactive, organised, and enjoys being part of a team that delivers results. You\'ll thrive in a fast-paced environment and take pride in supporting colleagues and customers to achieve excellent outcomes.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone\'s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don\'t receive feedback within that timescale, please don\'t be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury\'s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.