Customer Service Advisor

Plastic Online; Hull and East Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading plastic solutions provider in the United Kingdom is seeking a motivated individual for a customer service position. The role involves engaging with customers, processing orders, and offering technical advice while ensuring an excellent customer experience. Ideal candidates should have over 2 years of customer service experience and the ability to communicate effectively. Training is provided for those with less knowledge of plastics.

Qualifications

• Experience in customer service of at least 2 years.
• Ability to communicate effectively via email, phone, and in person.
• Knowledge of CAD technical drawings is advantageous.

Responsibilities

• Provide customer service through various channels.
• Process new and repeat orders efficiently.
• Advise customers on available services and products.

Skills

Fantastic written and spoken English

Competence in standard computer packages (Word, Excel etc)

2 years + customer service experience

Job description

Overview

We are seeking a highly motivated individual for a customer service position.

The successful candidate will play a crucial role in interpreting customer specifications and transforming their ideas into viable products that align with the company's capabilities. The position encompasses various office responsibilities, including the processing of customer orders and ensuring a seamless experience from inquiry to delivery. Knowledge of plastics would be advantageous but not essential as training regarding materials and our manufacturing processes can be provided.

In this role, you will engage with customers through multiple channels, including email, phone, and in-person interactions. Your ability to communicate effectively will be essential as you provide quotes for custom products, utilising your understanding of materials, manufacturing processes, and technical drawings. This aspect of the job requires not only technical knowledge but also a keen sense of customer service, as you will be the point of contact for clients seeking tailored solutions to their needs.

Furthermore, you will be responsible for processing orders efficiently and offering technical advice regarding our services. Your expertise will help guide customers through their options, ensuring they receive the best possible solutions for their projects. This position offers a unique opportunity to utilise your technical background while engaging directly with customers, making it an ideal fit for those looking to apply their skills in a more client-focused environment.

Main duties

• Customer Service via email, phone and face to face.
• Understanding customer requirements from description, images or drawings.
• Quoting for custom work, using the knowledge of the materials and manufacturing processes.
• Processing new and repeat orders.
• Provide technical advice regarding our services.
• Proactively cross-selling where possible.

Skills required

• Fantastic written and spoken English.
• Competence in standard computer packages (Word, Excel etc)
• 2 years + customer service experience.

Ideal skills but not essential

• Familiarity with plastic materials.
• A knowledge of fabrication and manufacturing capabilities.
• Ability to understand CAD technical drawings.

A little about us

Here at Plastic Online, we serve as stockists and fabricators of plastic sheets. Our expertise encompasses a variety of materials, enabling us to produce items ranging from small household goods to large scale engineering components. We are a small team and although the position is primarily office based, you will collaborate closely with the factory personnel.