Customer Service Advisor

LF Legal Translation Services; Havant; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing export services company near Havant is seeking an Export Customer Services Advisor. The role involves managing customer enquiries, supporting the sales team, and coordinating logistics. Ideal candidates have experience in sales support and a solid understanding of technical product information. The position offers a friendly environment, ample benefits, and competitive working hours.

Benefits

Ample free onsite parking

Early finish and dress-down Fridays

Above statutory holiday allowance

Company social events

Employee Assistance Programme

Eyecare vouchers

Cycle to work scheme

Friendly and supportive environment

Qualifications

• Proven experience in a sales support or customer service role.
• Ability to understand and communicate technical product information clearly.
• Prior experience in customer service, ideally within export or technical environments.

Responsibilities

• Deliver outstanding customer service to all stakeholders.
• Manage incoming sales-related enquiries via phone and email.
• Administer documentation for Letters of Credit and other international payment methods.
• Liaise with Operations to expedite export projects and resolve delays.
• Support the Sales and Marketing teams with administrative tasks.
• Coordinate visits by clients and regulatory authorities.
• Undertake additional duties assigned by management.

Skills

Customer service

Sales support

Technical communication

Job description

Our clients have an exciting opportunity for an Export Customer Services Advisor to join their growing team, close to Havant.

The Customer Services Advisor will be responsible for supporting the Export Sales teams by managing customer enquiries, ensuring quotations are delivered on time, and helping to coordinate export logistics.

Duties & Responsibilities

• Deliver outstanding customer service to all external and internal stakeholders.
• Manage incoming sales-related enquiries via phone and email.
• Administer documentation for Letters of Credit and other international payment methods.
• Liaise with Operations to expedite export projects and resolve delays.
• Support the Sales and Marketing teams with administrative tasks as needed.
• Coordinate and host visits by clients, designers, and regulatory authorities to company sites or reference projects.
• Undertake additional duties as assigned by management to support business needs.

Required Skills & Experience

• Proven experience in a sales support or customer service role.
• Ability to understand and communicate technical product information clearly.
• Prior experience in customer service, ideally within export or technical environments.

Benefits

• Ample free onsite parking
• Early finish and dress-down Fridays
• Above statutory holiday allowance plus ability to buy additional holiday
• Company social events
• Employee Assistance Programme
• Eyecare vouchers
• Cycle to work scheme
• Friendly and supportive environment

Working Hours

Mon to Thurs 08:00-16:30 & Fri 08:00-14:30