Customer Service Advisor

GAP Group; Harthill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment hire company in Harthill is seeking a Customer Service Administrator to join their Trenching and Shoring division. This challenging role involves managing hire desk administration, ensuring stock levels, and building strong customer relationships. Ideal candidates will have previous customer service experience, IT proficiency, and excellent communication skills. The position offers competitive benefits, including additional leave and a contributory pension.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness initiatives

Qualifications

• Previous experience in customer service or admin role.
• Attention to detail and ability to work under pressure.
• Proven passion for customer service.

Responsibilities

• Processing all hire desk administration including customer queries.
• Managing incoming and outgoing hires effectively.
• Ensuring sufficient stock levels to meet customer demand.
• Load checking vehicles and collaborating with the depot team.
• Resolving customer complaints and supplier issues efficiently.

Skills

Excellent customer service skills

Strong organizational skills

Effective communication

Proficient IT skills

Strong team player

Tools

MS Office (Outlook, Excel)

Job description

Overview

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries which will help put trench boxes in place such as chain slings, manhole lifter, ladders, lifting pins, manhole chain clamps and counterbalanced davit systems.

As the first point of contact for our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Responsibilities

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Qualifications

• Previous experience working within a fast paced customer service or admin role
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

Whats next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER