Customer Service Advisor

The Clancy Group Limited; Harefield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction company in Harefield is seeking an experienced Hire Controller to provide maternity cover for 12 months. The role is crucial in ensuring the smooth operation of hire processes while managing queries effectively and meeting compliance standards. The ideal candidate will have proven experience in a similar role, strong communication skills, and the ability to manage competing priorities. This position offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Healthcare

Pension

Holiday allowance starting at 24-26 days

Employee benefits programme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Proven experience in a Hire Controller role in a plant hire logistics environment.
• Ability to manage competing priorities effectively while meeting deadlines.
• Confidence in liaising with colleagues, suppliers, and clients.

Responsibilities

• Capture and report accurate data using management information systems.
• Communicate effectively with workshops and operational teams.
• Handle hire queries and ensure timely resolution.

Skills

Administrative ability

Attention to detail

Strong communication skills

Proactive approach

Tools

Microsoft Office

Job description

We're looking for an experienced Hire Controller to join our friendly depot in Harefield, providing maternity cover for a 12-month period. This role is key to ensuring our hire processes run smoothly and effectively, supporting both our operational teams and our customers. You will be responsible for delivering an efficient, accurate and proactive service, ensuring that hire orders are processed correctly and that the depot runs effectively on a day-to-day basis.

Responsibilities

• Using management information systems to capture and report accurate data in a timely manner
• Communicating effectively with workshops, supply chain colleagues and operational teams
• Handling hire queries and ensuring they are resolved or escalated as appropriate
• Overseeing route planning to support operational efficiency
• Carrying out general office administration duties to support depot operations
• Ensuring compliance with Health, Safety, Quality, Environmental and Fleet policies and standards

Qualifications & Experience

You have proven and demonstrable experience in a Hire Controller role ideally within a plant hire logistics environment, as this knowledge will be essential in stepping into the position from day one. Strong administrative ability, attention to detail, and confidence in using Microsoft Office and relevant systems are also important for success in this role.

The position requires someone who can manage competing priorities effectively while meeting deadlines, and who has the confidence to liaise with colleagues, suppliers and clients at all levels. Strong communication skills, combined with a proactive and organised approach, will be key.

Company Values & Culture

Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.