Customer Service Advisor

JDR Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an Office-Based Customer Service Advisor in Canary Wharf to join their team. This ongoing temporary role offers a competitive pay rate of £13.00 per hour. Ideal candidates should have prior customer service experience, strong communication skills, and the ability to work both independently and as part of a team. Flexibility across working hours is required. This position provides valuable experience in a professional setting with a commitment to inclusivity.

Benefits

Competitive hourly rate

Ongoing temporary assignment

Valuable experience in a professional setting

Qualifications

• Previous customer service experience is essential.
• Strong verbal and written communication skills required.
• Must be confident using computer systems.

Responsibilities

• Handle customer enquiries via phone, email, and online systems.
• Provide accurate information and resolve queries efficiently.
• Update customer records and internal systems accurately.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Computer systems proficiency

Teamwork

Tools

Microsoft Office

Job description

Location: Canary Wharf, London
Contract: Ongoing Temporary Assignment
Pay Rate: £13.00 per hour
Start Date: ASAP

We are currently recruiting for an Office-Based Customer Service Advisor to join a busy and professional team based in Canary Wharf. This is an ongoing temporary role, ideal for someone with strong communication skills who enjoys delivering excellent customer service in a fast‑paced environment.

Working Hours

• Monday to Friday: Shifts falling between 08:00am - 20:00pm

• Weekends: Shifts falling between 10:00am - 17:00pm

• Flexibility across these hours is required.

Key Responsibilities

• Handling customer enquiries via phone, email, and/or online systems

• Providing accurate information and resolving queries efficiently

• Updating customer records and internal systems accurately

• Escalating issues where necessary in line with procedures

• Delivering a consistently high level of customer service

Key Requirements

• Previous customer service experience

• Strong verbal and written communication skills

• Confident using computer systems and Microsoft Office

• Professional, reliable, and customer‑focused approach

• Ability to work well both independently and as part of a team

What's on Offer

• Competitive hourly rate of £13.00 per hour

• Ongoing temporary assignment with full‑time hours

• Valuable experience within a professional customer service setting

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR is acting as an Employment Business in relation to this vacancy.