Customer Service Advisor

South West Recruitment Ltd; Greater London; Hybrid; GBP 28,000; Full time

Job summary

A prominent local employer in London is seeking a Customer Service Advisor to provide outstanding consumer support and care. The successful candidate will be responsible for handling queries and complaints while ensuring excellent service. Applicants should possess effective communication skills and a fun attitude at work. This role offers a competitive salary of £27,040 per annum, with full training provided. The position offers flexible hybrid working and opportunities for personal development within a supportive environment.

Benefits

Pension Scheme

Eye test vouchers

Discounted corporate gym membership

Cycle to work scheme

Recognition and reward schemes

Qualifications

• Experience in customer care, preferably in the food industry.
• Ability to handle consumer queries with empathy.
• Proficiency in using Google suite and Microsoft Office.

Responsibilities

• Deliver excellent customer care and support across all channels.
• Handle queries and consumer complaints.
• Liaise with teams regarding order management.

Skills

Effective communication

Excellent written and verbal skills

Problem-solving attitude

Customer care experience

IT skills (Google suite, Microsoft office)

Flexibility to work shifts

Self-motivated team player

Fun attitude at work

Tools

CRM Knowledge (Salesforce)

Job description

Our established client based in Canary Wharf, London is looking to recruit temporary full time Customer Service Advisors.

*Prominent Local Employer* + *Excellent Training Provided* + *Gain Experience* + *Immediate Start* + *Suitable for Retail Applicants* + *Hybrid Working*

As a Customer Service Advisor, you will be responsible for delivering excellent customer care and support to consumer across all contact channels.

You will be first point of contact for consumers and handle their queries for the entire range of products. At the core of Consumer Care team, you will ensure that consumers receive the quality of care expected, while following the procedures and quality processes. You will handle queries and consumer complaints in relation to these products and their consumption, as well as liaise daily with the teams with regards to order management.

The role requires you to have excellent interpersonal skills, and the ability to respond to consumers and parents in an empathetic, caring and friendly manner.

Skills required:

• Ability to communicate effectively and empathically with a wide range of consumers and members of the public
• Excellent written and verbal skills
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• A problem solving attitude, with the ability to both follow established processes and to adapt your style of communication to every particular need.
• Customer care experience, preferably within the food industry sector
• IT skills: ability to use Google suite and Microsoft office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

Salary:

£27,040 per annum - 40 hours per week (£13 per hour)

Hours:

40 hours per week

Operational hours:

Monday to Friday 7.30am - 4pm / Saturday 8am-1pm

• Full training provided and paid for
• Great Working Environment
• Accessible by bus and Tube

Company Benefits for Permanent staff:

• Working culture of fun and sociable team environment
• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership with Nuffield
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500 +
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Perkbox rewards.
• Cycle to work scheme

To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course. Also please feel free to call Sara, Anita or Nikola on 01202 292907