Customer Service Advisor

iQ Student Accommodation; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading student accommodation provider in London seeks a dynamic Customer Service Advisor. This role involves showing prospective students around the site, managing parcels, and ensuring compliance with health and safety. You'll also support students with rent arrears and organize social events. Ideal candidates are positive team players with excellent communication skills and customer service experience. Join a fun, supportive environment where you can help make students feel at home.

Benefits

Great benefits

Supportive team

Career development opportunities

Qualifications

• Customer service experience in any capacity is beneficial.
• Must have a positive attitude and thrive in a dynamic environment.
• Fresh ideas for enhancing student experience are encouraged.

Responsibilities

• Show prospective students and families around the site.
• Manage parcels and post effectively.
• Log maintenance requests and ensure compliance with health and safety.
• Organize social events and handle customer complaints with care.
• Support students with rent arrears proactively.

Skills

People skills

Communication

Problem-solving

Job description

Job Details Doing the right thing, even when nobody's watching? It's an iQ thing.iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34, students in 85sites across 29 UK cities their best year yet.Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.Sound like your cup of tea? Here's a bit about the role . . .As a Customer Service Advisor, you’ll make sure our students always feel at home. No two days are the same — you might be : Showing prospective students and their families around the site

Managing parcels and post

Logging maintenance requests

Ensuring health and safety compliance

Organising social events

Handling customer complaints with care

Supporting students with rent arrears in a proactive way

And through it all, you’ll be part of the iQ family — a team that always has your backWhat makes a great iQer?We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly.Customer service experience is helpful — whether in a bar, hotel, gym, shop or anywhere you’ve worked with people — but what matters most are your people skills, persomality and potential.What you'll getIn exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people.Ready to feel like you've got the best job ever? Apply today!