Customer Service Advisor

Career Cross Limited; Great Barr; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable service company in Great Barr is seeking an experienced Customer Service Advisor. The role involves managing client queries, providing information, and resolving customer issues. Candidates should possess exceptional time management and interpersonal skills to enhance client experiences. Training will be provided. The role offers a salary of £24k per annum along with excellent benefits.

Qualifications

• Experience in customer service roles is required.
• Ability to manage multiple queries via different communication channels.
• Strong understanding of company products and processes.

Responsibilities

• Manage and prioritise incoming queries via telephone, email, and CRM system.
• Respond to customers in a timely manner and direct issues appropriately.
• Collaborate with team members to enhance client experience.

Skills

Exceptional time management

Interpersonal skills

Adaptability

Problem-solving

Job description

Customer Service Advisor – Great Barr – £24k per annum plus excellent benefits

Our client is a well-established company based in the Great Barr area of Birmingham, due to expansion they are now looking for an experienced Customer Service Advisor to join their existing team.

You will be the first point of contact that a client has with the Company. Accordingly, your role will entail you being a liaison, providing product and service information, answering any questions and resolving emerging problems that our clients may face.

Main Duties

• Manage and prioritise incoming queries via telephone, email, and CRM system
• To have exceptional time management, interpersonal skills and be adaptable and target drive
• Respond to customers in a timely manner
• Understand and fulfil customer requirements
• Remain up to date and knowledgeable on Company products and processes
• Be decisive in problem solving and know when to elevate the issue to someone senior or to management
• Direct prospects to the sales team when required
• Proactive in asking for customer feedback
• Deal with any complaints or grievances and safeguard the Company’s reputation
• Keep accurate records and prepare internal reports and provide these to the Directors
• Collaborate with team members to ensure we are providing the best client experience.

Within your role, you will be required to develop a deep understanding of customer requests and demands to ensure that you are able to retain clients and ensure they are receiving the best service.

You will be provided with training, internally and externally, throughout your employment.

Keywords – CS, customer service, customer service advisor, Customer Service Representative, admin, administrator, administration, complaints, grievances, customer feedback, customers, Great Barr, Birmingham