Customer Service Advisor

Netbox Recruitment Limited; Gravesend; On-site; GBP 30,000; Full time

Job summary

A recruitment agency in Sidcup is seeking a confident and outgoing Customer Service Advisor to join their team. The role involves handling customer queries via phone and email, supporting administrative duties, and managing shared inboxes effectively. Ideal candidates will have strong customer service experience, scheduling skills, and a proactive attitude towards change. This position offers a competitive salary and a supportive work environment.

Qualifications

• Minimum of 2 years of strong customer service experience via phone and email.
• Experience in scheduling and organizing tasks effectively.
• Proficient IT skills to manage systems and handle queries.

Responsibilities

• Act as the first point of contact for customers via phone and email.
• Support the in-house team with administrative duties.
• Manage shared inbox and respond to queries promptly.
• Handle customer complaints and provide suitable solutions.
• Process orders and returns as necessary.
• Support the scheduling team with engineer works.
• Assist management in implementing established processes.

Skills

Strong customer service experience via phone and email

Scheduling experience

Strong IT skills

Outgoing nature

Adaptable approach

Ability to use initiative

Open to change

Job description

Customer Service Advisor

£30k

Sidcup

Mon- Fri

Perm

My client based in Sidcup are looking to recruit for a exceptional Customer Service Advisor to join their team who has that get up and go, confident attitude and outgoing nature. You will be joining a business where individuals are truly valued, they love where they work and a place that is growing rapidly. You will be someone who has fantastic experience of delivering customer service via phone and email, easily adaptable and enjoys change.

Day to day of the Customer Service Advisor :

• Acting as the first point of contact for all correspondence by phone and email to customers.
• Supporting a larger inhouse team with administrative duties and updating internal systems.
• Managing a shared inbox with the team and responding within suitable timeframes.
• Handling complaints first hand and finding a suitable solution for all parties involved.
• Processing orders or returns as and when required.
• Supporting the scheduling team and scheduling engineer works when needed.
• Supporting your manager in creating and implementing established processes for the customer service team.

Requirements of the Customer Service Advisor :

• Strong customer service experience via phone and email.
• Scheduling experience required.
• Strong IT skills.
• Outgoing nature.
• Adaptable approach and can use your initiative.
• Open to change and embraces it.

If you are interested in this Customer Service Advisor role, please reach out to El on 01634 668 186 opt 2 or hit APPLY!