Customer Service Advisor

New Resource Group; Gloucester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A well-established fuel services company in Gloucester is seeking a personable Customer Service Advisor to provide first-line support, handle orders, and coordinate deliveries. The ideal candidate will have customer service experience, excellent communication skills, and the ability to work under pressure. The role offers competitive benefits, including 22 days holiday, a company pension scheme, and development opportunities.

Benefits

22 days holiday plus bank holidays

Discretionary annual bonus

Full training and development opportunities

2x annual salary life cover

Company pension scheme

Cycle to work scheme

Employee Assistance Programme

Eye-care scheme

Retail discounts

Free on-site parking

Qualifications

• Experience in a similar role is desirable.
• Previous inbound telephone and customer service experience.
• Strong administrative, organisational, and IT skills.
• Excellent communication skills.
• Awareness of data protection principles.
• Motivated to learn and grow within the business.
• Able to work under pressure and prioritise workload effectively.

Responsibilities

• Answering incoming calls and providing first-line customer support.
• Taking fuel orders over the phone and raising tickets for processing.
• Coordinating orders with the Transport team for delivery.
• Processing payments over the phone.
• Directing calls to the relevant departments and handling group orders.
• Transferring tickets to other depots and managing repeat order tickets.
• Maintaining regular internal communication.
• Supporting with other duties as required.

Skills

Customer service experience

Administrative skills

Organisational skills

Excellent communication

Job description

Summary

We are delighted to be partnering with a well‑established, family‑run organisation that delivers essential fuel services and heating support to homes and businesses across the region. They are now seeking a personable Customer Service Advisor to join their team.

Key Responsibilities

• Answering incoming calls and providing first‑line customer support
• Taking fuel orders over the phone and raising tickets for processing
• Coordinating orders with the Transport team for delivery
• Processing payments over the phone
• Directing calls to the relevant departments and handling group orders
• Transferring tickets to other depots and managing repeat order tickets
• Maintaining regular internal communication
• Supporting with other duties as required

About You

• Experience in a similar role is desirable
• Previous inbound telephone and customer service experience
• Strong administrative, organisational, and IT skills
• Excellent communication skills
• Awareness of data protection principles
• Motivated to learn and grow within the business
• Able to work under pressure and prioritise workload effectively

What We Offer

• 22 days holiday plus bank holidays
• Discretionary annual bonus
• Full training and development opportunities
• 2x annual salary life cover
• Company pension scheme
• Cycle to work scheme
• Employee Assistance Programme
• Eye‑care scheme
• Retail discounts
• Free on‑site parking