Customer Service Advisor

Arnold Clark Group; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive group in Glasgow is looking for a Customer Service Representative. This role involves handling non-finance-related complaints and inquiries, ensuring customers receive swift resolutions. The ideal candidate should have experience in customer service and possess strong communication skills. Full-time hours include occasional Saturday shifts, and comprehensive training will be provided. Join a company committed to diversity and excellence in service delivery.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Hybrid working with two days at home

Qualifications

• Experience in customer service roles is required.
• Attention to detail on non-finance-related complaints.
• Ability to work independently and in a team.

Responsibilities

• Investigate and respond to non-finance-related complaints.
• Liaise with branches and Customer Services to resolve issues.
• Answer calls from customers regarding enquiries and complaints.
• Log complaints and track responses to ensure timely resolution.
• Raise potential trends and issues to management.

Skills

Strong communication and influencing skills

High level of accuracy in oral and written communication

Ability to challenge appropriately

Reliability

Job description

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Hybrid working with two days at home
• …and much more

Hours

Full time: 8.30am – 5.30pm, Monday – Friday with one late night per week (11:30am – 8pm)

The position also requires work on approximately one out of four Saturdays (9am – 2pm)

Please note:

If you work on a Saturday, you will be given a day off during the week.

About the role

This role involves dealing with complaints and enquiries from customers and third parties and liaising with branches to ensure swift resolution to complaints.

This role is ideal for a customer-focused person with attention to detail on non-finance-related complaints and who can ensure the correct outcomes are achieved.

The right candidate will have worked in customer services and excel in delivering excellent customer service.

Day-to-day duties

• Dealing with and investigating non-finance-related complaints, liaising with branches to ensure all facts have been gathered before responding
• Dealing with enquiries and complaints from customers and third parties, liaising with branches and colleagues with Customer Services and other Head Office departments, such as Legal and Compliance
• Answering calls from customers and third parties, dealing with their enquiries and complaints over the phone and logging complaints where applicable
• Working with colleagues in the main team to work the diaries and ensure that all deadlines are met
• Raising any potential issues and trends to management when required

Essential skills

• Strong communication and influencing skills
• High level of accuracy in all aspects of the job (oral and written)
• Being able to challenge where appropriate
• Being able to work on their own and deal with their own complaints allocated to them as well as assisting others when required.
• Reliability

Please note:

Full training on all aspects of the job will be given.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.