Customer Service Advisor

InspireUniversity.com; Gateshead; Hybrid; GBP 26,000; Full time

Job summary

A leading customer service provider is seeking Temporary Customer Service Advisors for a hybrid role in Gateshead. Candidates should have a proven customer service background and strong communication skills. You will be responsible for managing inbound queries, providing prompt support, and ensuring high standards of professionalism. This short-term role offers a competitive salary with a 3-month duration, starting in early December.

Qualifications

• Experience in a customer service role is essential.
• Excellent verbal and written communication skills needed.
• Ability to confidently operate IT systems and manage multiple screens.

Responsibilities

• Handle inbound calls and emails from customers.
• Manage customer queries efficiently using multiple systems.
• Ensure interactions reflect high professionalism and empathy.

Skills

Proven customer service experience

Strong communication skills

Confidence using IT systems

Willingness to learn

Job description

Temporary Customer Service Advisors (Gateshead / Hybrid)

We’re recruiting enthusiastic Customer Service Advisors to support a fast-paced, high-profile campaign launching in December. Initially on a 3 month temporary assignment starting early December.

This short-term role is ideal for those who thrive in a busy, customer-focused environment and enjoy delivering excellent service across phone and email channels.

The Role

• Location: Gateshead contact centre (hybrid, a few days in the office per month; more frequent during training and early weeks)
• Hours: Monday to Friday, 9:00am – 5:00pm
• Duration: Approximately 3 months
• Start Date: Training to begin by 8th December
• Rate of Pay: £25,238 per annum (based on 37 hours per week)

Office closures: Christmas Day, Boxing Day, and New Years Day.

What You’ll Be Doing

• Handling inbound calls and emails from customers, providing prompt and friendly support
• Managing queries efficiently, using multiple systems and dual screens
• Ensuring every interaction reflects high standards of professionalism and empathy
• Adapting quickly to campaign-specific processes and systems

What We’re Looking For

• Proven customer service experience
• Strong communication skills, both verbal and written
• Confidence using IT systems and navigating multiple screens
• A willingness to learn and adapt to new processes quickly

If this role is of interest to you, apply now to register your interest and be considered for one of our upcoming intakes.