Customer Service Advisor

Williams Trade Supplies; Fareham; On-site; GBP 26,000 - 27,000; Full time

Job summary

A trade-only plumbing and heating merchant is seeking a Customer Service Advisor for a maternity cover role lasting from January to October 2026. The successful candidate will deliver outstanding customer support via phone and email while resolving challenges effectively. This full-time position requires experience in customer service and offers a salary between £26,000 and £27,000 per annum. If you are a proactive customer service professional, consider applying for this role located in Fareham.

Benefits

Part of a top company to work for

Supportive team environment

Qualifications

• Proven experience in customer service roles.
• Strong communication skills when dealing with customers.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Deliver outstanding customer service via phone and email.
• Use initiative to rectify complaints and resolve challenges.
• Manage requests promptly and effectively.

Skills

Customer service experience

Problem-solving skills

Communication skills

Job description

Overview

Position: Customer Service Advisor (Maternity Cover)

Duration: January 2026 – October 2026

Salary: £26,000 - £27,000 per annum DOE

Hours: 40 / week MON-THUR + 1 in 4 SATs (Half Day)

Location: Williams, 13 Standard Way, Fareham, PO16 8XB

• ROTA: Fri will be the usual rota day off. Working hours vary over a 4-week period, between 06:30 (earliest start) and 18:00 (latest finish). Allocated weekday half-day on weeks working a half-day Sat (07:00-12:00).

If you’re interested in working for a company that’s been listed for 5 years running on the Top 100 Best Companies to Work For, then keep reading...

Here at Williams, an independent trade-only plumbing and heating merchant, we’re looking for a proven Customer Service professional to support our friendly, close-knit team, on a 9-10 month fixed term contract (maternity cover) at our Central Support Offices in Fareham!

Responsibilities

• Delivering outstanding customer service to our customers via telephone and email.
• Using your ideas and initiative to rectify complaints and resolve challenges.
• Taking inbound calls and managing requests promptly and effectively.
• Cross selling, soft selling and upselling at every oppo...