Customer Service Advisor

Scania Nederland B.V.; Falkirk; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading automotive company in Falkirk is looking for a motivated Customer Service Advisor. This role involves engaging with customers, coordinating services, and managing administrative tasks efficiently. You'll receive a salary starting at £26,500 along with substantial benefits, including in-house training, a competitive pension, 28 days of holiday, and life insurance coverage. If you have a passion for customer service and organizational skills, we want to hear from you!

Benefits

In-house training

28 days holiday plus public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Annual ‘Company Success Payment’

Qualifications

• Passionate about delivering first-class customer service.
• Comfortable working individually and as part of a team.
• Experience managing day-to-day administrative tasks.

Responsibilities

• Greet customers in a professional manner.
• Manage administrative tasks efficiently.
• Plan and coordinate customer service work.
• Provide updates to customers on their service.

Skills

Customer interaction

Organisational skills

Administrative tasks

Initiative

Job description

Working Hours

Monday - Friday 08:00 - 16:30 + 1 in 3 Saturday's 07:00 - 11:00

Salary and Benefits

Salary from £26,500, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Job Overview

We have an exciting opportunity for a motivated individual to join our team at Falkirk. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.

Closing Notes

Please note, the closing date for this role is subject to change pending volume of applications.

Interview Dates

Flexible interview dates available

Next Steps

1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team; we’ll be happy to discuss these with you.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.