Customer Service Advisor

TrustFord; Epsom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive retailer in Epsom is seeking a Customer Service Advisor to join their team. In this role, you will utilize your excellent communication and organizational skills to support customers effectively while contributing to a collaborative environment. You will be part of a diverse team that values commitment and teamwork. This position offers industry-leading benefits and opportunities for growth.

Benefits

Performance related bonus

33 days annual leave

Pension Scheme

Life Assurance

Discount on Service, Bodyshop and Parts

Qualifications

• Ability to work to deadlines and handle sensitive information.
• Minimum of 1 year experience in a Service Advisor role.
• Strong commitment and enthusiasm.

Responsibilities

• Support customers in a timely and confidential manner.
• Demonstrate drive and contribute to the team.
• Handle customer inquiries and improve service standards.

Skills

Excellent communication skills

Experience in customer service

Organizational skills

Job description

Overview

We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co‑operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

Role

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Benefits

From a comprehensive training and development programme (including a week at our residential induction academy) to a performance‑related bonus, 33 days’ holiday, and other great benefits we give you the rewards you deserve.

Key Questions

• Are you a team player?
• Are you customer focused?
• Do you have Main Dealer experience?
• Do you have great organisational skills?
• Can you drive the standard in customer care?
• Do you have a minimum of 1 year experience in a Service Advisor role?

Compensation & Perks

• Industry leading package
• 33 days annual leave (including bank holidays) plus an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Application Process

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Commitment to Diversity

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups – including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

Flexibility

To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working – requests for flexible working will be considered at any point in your application or employment. While some roles may not be suitable, we will try and be supportive where we can.

Equal Opportunities

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

Recruitment Notice

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.