Customer Service Advisor

Optima Recruitment; Epsom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading global organization is hiring motivated Customer Service Representatives in Epsom. The role involves managing client queries and delivering exceptional customer service. You will enjoy a base salary of £25,700 plus bonuses and benefits such as private medical insurance and comprehensive training. This is an excellent opportunity for those looking to develop their careers in a supportive environment.

Benefits

Private medical insurance

Hybrid working

On-site gym facilities

Buy and sell holiday scheme

Comprehensive training programme

Qualifications

• Must have previous customer service experience.
• Ability to communicate effectively both in writing and verbally.
• Comfort with digital tools and willingness to learn new systems.

Responsibilities

• Manage client and adviser queries via phone, email, and letter.
• Take ownership of customer enquiries and ensure resolution.
• Provide accurate information on products and services.

Skills

Customer service experience

Excellent communication skills

Confident telephone manner

Strong customer focus

Comfortable using digital tools

Education

GCSEs or equivalent, including English & Maths

Job description

Customer Service Representative

£25,700 + bonus | Hybrid (2 days office, 3 days WFH)

Full training provided | Clear progression opportunities

We’re working with a leading global organisation that is expanding its Client Services team. They are looking for motivated Customer Service Representatives who are confident communicators and passionate about delivering an exceptional customer experience.

If you have previous customer service experience—whether in an office, retail, hospitality, or another customer‑facing environment—and you’re looking to develop your career within a professional, supportive business, this could be an excellent opportunity.

Key Responsibilities

• Manage client and adviser queries via phone, email, and letter
• Take ownership of customer enquiries and see them through to resolution
• Provide clear, accurate information on products and services
• Handle calls professionally and resolve concerns effectively
• Support vulnerable customers with care and patience
• Build rapport and maintain high service standards

Person Specification

• Previous customer service experience required
• Excellent communication skills—both written and verbal
• Confident telephone manner with the ability to build rapport
• Strong customer focus and a commitment to delivering outstanding service
• Comfortable using digital tools and open to learning new systems
• Good level of education (GCSEs or equivalent, including English & Maths)

What You’ll Receive

• £25,700 base salary + 10% bonus
• Hybrid working (2 days in the office, 3 days from home)
• Regular salary reviews
• Private medical insurance
• Buy and sell holiday scheme
• On‑site gym facilities
• Comprehensive training programme and study support
• Clear progression pathways
• Friendly and supportive team environment

Interested? Apply today!

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