Customer Service Advisor

Zachary Daniels Careers; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A reputable customer service provider in the UK is seeking a Hybrid Customer Care Advisor for a 6-month contract. You'll be the primary point of contact for customers, delivering exceptional support across various channels. The ideal candidate should have a proven track record in customer service, strong communication skills, and the ability to thrive in a busy environment. Join a supportive team that values collaboration and customer satisfaction.

Qualifications

• Proven experience in customer service roles.
• Ability to work in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Provide friendly service across multiple channels.
• Resolve customer enquiries efficiently.
• Build strong relationships with customers.

Skills

Customer service skills

Empathy

Problem-solving

Teamwork

Job description

Hybrid Customer Care Advisor (6 Month Contract) | £28,000

Location : Hybrid - 2- 3 days office-based, 2 days remote

We're looking for an experienced Customer Service professional to join a growing business that prides itself on delivering an outstanding customer experience. As part of the Customer Care team, you'll be the first point of contact for customers, providing efficient, empathetic, and solutions-focused support across multiple channels.

This is a varied and fast-paced role where you'll handle a wide range of enquiries, from orders and deliveries to returns and general account support. We're seeking individuals who are passionate about helping people, thrive in a busy environment, and enjoy working collaboratively as part of a supportive team.

Customer Service Advisor Responsibilities :

Provide a friendly, professional, and customer-first service across phone, email, live chat, and social media.

Resolve enquiries relating to orders, deliveries, returns, and refunds with efficiency and care.

Liaise with courier partners, warehouses, and internal departments to manage customer needs effectively.

Build strong customer relationships and take initiative in finding the best solutions.

Work closely with colleagues across the business to improve customer experience.

Working Hours : M...