Customer Service Advisor

Aspire Recruitment; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

A customer service company is seeking a Customer Service Advisor based in Runcorn to handle incoming inquiries and manage work orders. The ideal candidate will have strong customer service and communication skills, alongside proficiency in data entry and IT systems. You will support team efforts and maintain service level agreements, contributing to a friendly team culture. This full-time position offers opportunities for career growth within a supportive environment.

Benefits

20 days holiday with purchase options

Team performance-based bonus

Career growth opportunities

Qualifications

• Proficient in phone etiquette and administration.
• Empathetic and professional with a customer focus.
• Excellent time management and punctuality.

Responsibilities

• Handle incoming customer calls and emails to log work orders.
• Diagnose faults and allocate them to the appropriate engineer.
• Maintain accurate records to support first-time fixes.
• Coordinate with engineers to optimize scheduling.
• Log feedback for timely resolution.

Skills

Strong customer service skills

Excellent communication skills

Data entry proficiency

IT systems knowledge

Job description

Customer Service Advisor (Office-based Runcorn)

Job Type: Full-time, Permanent

Salary: £26,000 per annum

Hours

Monday to Friday, 7am-6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am-12pm.

About the Role

An exciting opportunity has arisen for a Customer Service Advisor to join our client's head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal and external clients.

Key Responsibilities

• Handle incoming customer calls and emails to log and manage work orders.
• Diagnose and allocate faults to the appropriate engineer or contract manager.
• Meet service level agreements (SLAs) by responding promptly to reactive jobs.
• Maintain accurate technical records to support first-time fixes.
• Provide regular updates to customers and document all communications.
• Coordinate with engineers to optimize scheduling and job completion.
• Close jobs accurately for invoicing and raise new work orders as required.
• Work collaboratively with cross-functional teams to provide technical support.
• Log compliments, complaints, and concerns for timely resolution.
• Adhere to rota shift patterns (7am-6pm, core hours 8:30am-5pm) with occasional Saturdays.

Experience

• Strong customer service and communication skills.
• Proficient in data entry, phone etiquette, administration, and IT systems.
• Empathetic, professional, and customer-focused.
• Excellent time management and punctuality.

Desirable Experience

• Previous helpdesk/customer service experience.
• Complaints handling and scheduling.
• Background in electrical or plumbing businesses.

Benefits

• 20 days holiday (with holiday purchase options available).
• Team performance-based bonus.
• Supportive and friendly team culture.
• Great opportunity for career growth within a thriving business.

If you're ready to join a dynamic team and make a real impact, apply today!