Customer Service Advisor

Telecom Acquisitions Ltd.; England; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading telecom provider in Horsham is seeking a Customer Service Advisor to deliver exceptional support. You will handle various customer inquiries and complaints with professionalism while navigating multiple systems. The ideal candidate will have prior customer service experience, excellent communication skills, and a proactive attitude. This role offers competitive salary, performance bonuses, and hybrid working options after probation.

Benefits

Competitive base salary

25 days holiday + bank holidays

Staff discounts on broadband and telecom services

Ongoing training and career development

Qualifications

• Previous experience in a customer service or contact centre environment.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Passionate about delivering a 5-star customer experience.

Responsibilities

• Handling inbound calls from customers with professionalism and empathy.
• Resolving billing queries and explaining charges clearly and accurately.
• Logging all interactions in our CRM system with precision and detail.

Skills

Communication

Problem-solving

Tech-savvy

Team player

Job description

Location : Horsham

Full-Time

Permanent

Basic Salary £25,397k + Bonus + Benefit s

Join one of the UK's fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don't just connect homes‑we connect people with outstanding service.

About the Role

As a Customer Service Advisor , you'll be the first point of contact for our valued customers, delivering friendly, efficient, and solution‑focused support. Whether it's a billing query, a technical hiccup, or a general question, you'll handle it with confidence, clarity, and care.

This is more than just a call centre role—it's an opportunity to build relationships, solve problems, and make a real difference in the customer journey.

What You'll Be Doing

• Handling inbound calls from customers with professionalism and empathy
• Resolving billing queries and explaining charges clearly and accurately
• Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
• Responding to general enquiries about services, packages, and account details
• Handling complaints with tact and urgency, aiming for first‑contact resolution
• Logging all interactions in our CRM system with precision and detail
• Collaborating with internal teams to elevate and resolve complex issues
• Contributing to service improvement by sharing customer feedback and insights

What We're Looking For

• A natural communicator with a warm, confident phone manner
• Previous experience in a customer service or contact centre environment (telecoms a plus!)
• Strong problem‑solving skills and the ability to stay calm under pressure
• Tech‑savvy and comfortable navigating multiple systems
• A team player with a proactive, can‑do attitude
• Passionate about delivering a 5‑star customer experience

What You'll Get

• Competitive base salary + performance‑based bonuses
• 25 days holiday + bank holidays
• Hybrid working options after probation
• Ongoing training and career development
• A vibrant, supportive team culture
• Staff discounts on broadband and telecom services
• Regular team socials and recognition rewards

Ready to Join Us?

If you're passionate about people, thrive in a fast‑paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you.

Apply now at www.telecomacquisitions.co.uk / careers and start your journey with TAL today.