Customer Service Advisor

Response Personnel Ltd; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join their team in Milton Keynes on a 12-month temporary contract. In this on-site role, you'll provide exceptional service, resolving customer inquiries and managing administrative tasks efficiently. Ideal candidates will possess previous customer service experience and strong communication skills. Pay is competitive at £12.21 per hour, working Monday to Friday, from 09:00 to 17:00.

Qualifications

• GCSE or equivalent in English Language and Mathematics is preferable.
• Previous customer service experience is required.
• Able to resolve problems satisfactorily within predetermined time frames.

Responsibilities

• Respond to customer queries via calls, emails, and live chats.
• Record and action queries in the customer contact system.
• Ensure adherence to service level agreements.

Skills

Effective telephone and negotiation skills

Excellent administrative skills

Attention to detail

Customer service experience

Education

GCSE or equivalent in English Language and Mathematics

Job description

Customer Service Advisor

12-month temporary contract

12.21 per hour

Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)

Start Date - 5th January 2026

Fully office based on site.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets

Skills / Experience: Customer Service Advisor

• GCSE or equivalent English Language and Mathematics is preferable.
• Previous customer service experience.
• Effective telephone and negotiation skills in both written and verbal.
• Excellent administrative skills.
• Keen eye for accuracy and attention to detail.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Demonstrate ability to learn and employ finance and credit-control knowledge.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.