Customer Service Advisor

Pertemps Southampton; England; Remote; GBP 24,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for a fully remote role. The successful candidate will deliver high-level customer care, handle enquiries and manage a high volume of calls. A background in customer service is required, with full training provided. This role operates Monday to Friday, 9am to 5pm, with a salary range of £24,000 to £28,000 depending on experience. Interested candidates should apply with an up-to-date CV.

Qualifications

• Minimum of 2 years relevant customer service and support experience.
• Experience of using databases and proficient IT skills.
• Outstanding verbal and written communication skills.

Responsibilities

• Providing frontline telephone and email support to ensure smooth customer care.
• Booking appointments for customers as required.
• Dealing with enquiries and escalating to relevant departments.
• Managing a high volume of calls and emails each day.

Skills

Customer service experience

Verbal and written communication skills

Problem solving

IT proficiency

Job description

Overview

Customer Service Advisor - Remote role

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
• Booking appointments for customers as required.
• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
• Deal with a high volume of calls and emails each day.
• Adequately and sensitively deal with professionals, customers and clients.
• Always adhere to strict policies regarding confidentiality and compliance.
• Identify and escalate any issues to a relevant supervisor.
• Ensuring all information is recorded accurately on your system.

Requirements

• A minimum of 2 years relevant customer service and support experience.
• Experience of using databases and a proficient IT user.
• Outstanding verbal and written communication skills.
• Experience working in a fast paced, customer handling environment.
• Clear understanding of confidentiality and handling sensitive information.
• Self-sufficient and a problem solver.
• Happy to undertake a DBS check.

The Role

Fully remote, home based (all IT equipment will be provided).

Monday - Friday, 9am - 5pm with 1 hour for lunch.

Salary of £24,000 - £28,000 depending on experience.

How to Apply

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Amy or Sophie at the Pertemps Southampton Branch today