Customer Service Advisor

ACS Staffing Solutions; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A staffing solutions company in the United Kingdom is seeking a proactive Customer Service Advisor to join a busy team. The role involves assisting customers via phone, email, and live chat, ensuring a high standard of service. Responsibilities include responding to queries, processing orders, and identifying sales opportunities. Candidates should possess strong communication skills and be comfortable with Microsoft Office. This is a full-time position offering £14.00 per hour, starting on December 1st.

Qualifications

• Strong communication skills both written and verbal.
• Confident using Microsoft Office and comfortable learning new computer systems.
• Able to work independently, think logically, and resolve issues efficiently.

Responsibilities

• Respond to incoming calls and messages providing clear and helpful support.
• Assist customers with order updates, delivery queries, and complaint resolution.
• Identify potential sales leads during conversations and pass these to the account management team.

Skills

Strong communication skills

Sales Experience

Time Management

Order Management System

Customer Service

Tools

Microsoft Office

Job description

Overview

Customer Service Advisor – Biggleswade

Schedule: Monday to Friday 8:30am-5:00pm

Employment Type: Temporary Permanent

Salary: 14.00 per hour

Start date: 1 December

We are looking for a proactive customer-focused individual to join a busy Customer Service team at a long-established international organisation. This role is perfect for someone who enjoys speaking with customers resolving enquiries and providing a consistently high standard of service.

As a Customer Service Representative you will support customers via phone email live chat and social media offering accurate information on products orders pricing and general queries. You will assist with online ordering process returns prepare quotations update account details and work with internal teams to ensure smooth service. You will also identify potential sales opportunities forwarding leads to account managers and help customers make the best use of the companys online tools.

Key Responsibilities

• Respond to incoming calls and messages providing clear and helpful support.
• Assist customers with order updates delivery queries quotations pricing questions and complaint resolution.
• Identify potential sales leads during conversations and pass these to the account management team.
• Support customers using the online platform guiding them through basic navigation and troubleshooting.
• Process orders returns adjustments and general administrative tasks with accuracy.
• Maintain customer records update pricing or discounts and generate reports when needed.
• Build positive relationships by understanding customer needs and offering appropriate solutions.
• Collaborate with internal teams including sales logistics and product support to ensure a seamless service.

Qualifications

• Strong communication skills both written and verbal.
• Confident using Microsoft Office and comfortable learning new computer systems.
• Able to work independently think logically and resolve issues efficiently.
• A positive attitude resilience and a willingness to deliver an excellent customer experience.

Please contact if you are interested

Required Experience: Unclear Seniority

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1