Customer Service Advisor

Morson Edge; England; On-site; GBP 28,000; Full time

Job summary

A customer service company in Shrewsbury seeks a Customer Service Advisor to support customers with their pipework issues. The role involves taking ownership of cases, scheduling repairs, and managing customer communications professionally. Candidates should have a call centre background and excellent communication skills. This position offers £14.37 per hour and the potential for unlimited overtime along with the possibility of temp-to-perm employment.

Qualifications

• Call centre background is required.
• Ability to use multiple systems confidently.
• Organized and proactive approach to managing time.

Responsibilities

• Take ownership of customer cases from start to finish.
• Explain responsibilities clearly to customers.
• Schedule repair jobs and manage contractor visits.
• Handle queries and complaints professionally.
• Keep records up to date across various systems.

Skills

Excellent communication skills

Tech-savvy

Time management

Job description

Customer Service Advisor

Location : Shelton, Shrewsbury

Pay : £14.37 / hour (£27,647.88 PRO-RATED) + unlimited overtime (time & a half)

Hours : Between 8am–6pm weekdays + 1 in 4 Saturdays (8am - 2pm, with a weekday off)

Training : Monday to Friday, 9am - 5pm

Contract : Up to 12 months (with strong temp-to-perm potential)

The Role

Join our Customer Service team and be the voice of support for customers dealing with leaks on their private pipework. You'll be phoning customers, arranging visits, and guiding them through repairs from start to finish, keeping things clear, calm, and customer-focused.

What You'll Do

• Take full ownership of customer cases, from first call to resolution.
• Explain responsibilities clearly and support customers every step of the way.
• Schedule repair jobs and manage contractor visits.
• Handle queries, complaints, and payments with professionalism and empathy.
• Keep records accurate and up to date across multiple systems.

What We're Looking For

• Call centre background and excellent communication skills.
• Tech-savvy and confident using multiple systems / screens.
• Great at managing your time and staying organised.

A positive, can - do attitu...