Customer Service Advisor

Premier Recruitment Solutions; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an experienced candidate for a customer service role. This position involves processing orders, managing customer expectations, and maintaining records. Strong IT skills in Outlook, Excel, and Word are essential. Benefits include a pension scheme, 28 days of annual leave, and career progression opportunities. The role is based in England, UK.

Benefits

Company-contributed pension scheme

28 days’ annual leave

Career progression opportunities

Free Parking

Weekly Pay

Qualifications

• Experience in customer service or related field is required.
• Ability to manage multiple tasks efficiently.
• Strong communication skills, both verbal and written.

Responsibilities

• Processing customer orders.
• Managing customer expectations.
• Answering the telephone and dealing with enquiries.
• Maintaining up-to-date records.
• Managing customer stocks.
• Providing cover across departments.

Skills

Strong IT capabilities

Good numeracy and literacy skills

Ability to problem solve

Self-motivated

Polite and friendly with a professional telephone manner

Ability to work under pressure

Adaptability

Tools

Outlook

Excel

Word

Job description

Premier Recruitment Solutions are working with a privately owned company who are looking to recruit into their customer service department. Our client specialises within the manufacturing of Polythene Packaging and currently stands as the fastest growing business within the industry.

Our client is currently looking for an experienced multi-tasker who is excited by the opportunity of working within a varied position. This is a position that will involve varied responsibilities, from customer services, administration, order processing and assisting the Directors in the day to day running of the business.

We are looking for someone to start as soon as possible for this position.

Roles / Responsibilities

• Processing customer orders
• Managing customer’s expectations
• Answering the telephone and dealing with enquiries
• Liaising with other departments
• Ensuring up to date records are maintained
• Managing customer stocks
• Provide cover during annual leave / illness across other departments

Traits / Skills

• An ability to pick things up quickly and adapt to different situations
• Strong IT capabilities (Outlook, Excel, Word)
• Good numeracy and literacy skills
• Self-motivated
• Polite, friendly with a professional telephone manner
• Punctual
• Ability to work under pressure in a fast paced thriving environment
• Ability to problem solve and to work off own initiative

Benefits

• Company-contributed pension scheme
• 28 days’ annual leave (including bank holidays)
• Career progression and internal promotion is encouraged.
• Free Parking
• Weekly Pay
• Hours of work 8 : 30 – 5 : 30 Mon – Fri

Premier Recruitment Solutions are an equal opportunities employer and all applications will be assessed solely on merit

INDSAL