Customer Service Advisor

GXO Logistics; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading logistics company based in Maidstone is seeking two Customer Service Advisors to provide exceptional service to NHS customers. This is a full-time, permanent position with a salary of up to £25,416.49 per annum and numerous benefits, including annual leave and flexible insurance plans. Ideal candidates will possess excellent communication skills and a customer-focused mindset.

Benefits

25 days annual leave

Company-sponsored pension scheme

24/7 online GP service

Employee assistance programme

High street discounts

Qualifications

• Proficient in written and verbal communication.
• Able to manage time and organize tasks effectively.
• Proactive approach to customer service.

Responsibilities

• Handle customer enquiries with accuracy.
• Investigate and resolve issues promptly.
• Manage urgent orders and complaints efficiently.
• Liaise with internal departments for service delivery.
• Maintain customer profiles and manage service changes.

Skills

Excellent communication skills

Strong organisational abilities

Customer-focused mindset

Team player

Good IT skills

Job description

Overview

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail?

If you answered yes, then this could be the perfect opportunity for you!

Here at GXO, we're looking for x2 dedicated Customer Service Advisors to join our friendly and professional team based in our Maidstone DC, supporting our NHS contract. In this role, you'll be the first point of contact for NHS customers, helping to ensure they receive the highest standard of service and support.

These are full-time, permanent positions. You'll be working Monday to Friday, covering the hours of 09:00 till 17:00.

Responsibilities

• Handling customer enquiries via our call management system with accuracy and care
• Investigating and resolving issues promptly within service guidelines
• Managing urgent orders, returns, and complaints with empathy and efficiency
• Liaising with internal departments to ensure smooth communication and service delivery
• Maintaining customer profiles and proactively managing service changes

Qualifications

• Excellent communication skills - both written and verbal
• Strong organisational and time management abilities
• A customer-focused mindset with a proactive approach
• Team player with a positive attitude and a willingness to learn
• Good IT skills (Word, Excel; bespoke systems experience is a bonus)

Benefits

Pay, benefits and more:

We're looking to offer a salary of up to £25,416.49 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

About GXO

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.