Customer Service Advisor

Halfords Group PLC; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading automotive services company in Hampshire seeks a Customer Service Advisor to provide excellent customer service and manage job bookings. Ideal candidates will have a proven track record in customer service, experience in an Autocentre environment, and a full driver's license. This role offers competitive pay, bonuses, and extensive benefits including discounts and health plans.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries and shopping

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support via Wagestream

GP Access 24/7

Share save scheme with 20% discount

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Must have a full driver's licence with less than 9 points.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.

Skills

Customer service

IT literate

Professional handling of difficult situations

Target achievement

Experience in Autocentre environment

Full driver’s license

Job description

Apply now Job no: 561615
Work type: Full time, Part time
Site: Fareham
Categories: Autocentre Colleagues
Location: Hampshire
Salary: £12.21 + bonus
Business Area: Autocentres

• £12.21 per hour + bonus
• 5 days a week / 22 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first‑class customer experience and a great working environment.

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in‑house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.