Customer Service Advisor

Hales Group; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned staffing agency is looking for a Customer Service Advisor in Bury St Edmunds. This position involves being the first point of contact for customer enquiries, ensuring issues are resolved efficiently, and providing outstanding service. Ideal candidates will have proven experience in customer service, demonstrate a positive attitude, and be resilient under pressure. Join a supportive team and thrive in a dynamic environment while enjoying a competitive hourly rate of £12.21.

Qualifications

• Proven experience in a customer service role is essential.
• Ability to manage workload effectively and prioritize tasks.
• Demonstrates professionalism when dealing with customers.

Responsibilities

• Provide exceptional customer service and resolve issues.
• Handle complaints in a friendly manner.
• Communicate via emails and calls efficiently.

Skills

Confident communicator

Experience in customer service

Team player

Resilient under pressure

Task prioritization

Job description

Overview

Customer Service Advisor

Monday to Friday

Bury St Edmunds

£12.21 per hour

On behalf of our client based on the outskirts of Bury St Edmunds we are currently recruiting for a Customer Service Advisor to join a warm and supportive team. In this role you will be the first point of contact for customer enquiries, helping to resolve issues efficiently while delivering exceptional service. This is a fantastic opportunity for someone who thrives in a dynamic, fast paced environment and is passionate about providing outstanding customer care.

Responsibilities

• Providing exceptional customer service, ensuring clients issues and queries are resolved
• Handling complaints in a friendly and professional manner
• Maintaining professionalism when liaising with both customers and internal teams
• Being the first point of call, addressing and resolving customers queries in a timely manner
• Following the companies policies and procedures at all times
• Efficiently communicating via emails and calls, ensuring all are responded to in a timely manner

Qualifications / Skills

• A confident communicator who always demonstrates a professional and positive attitude
• Proven experience in a customer service role is essential and dealing with customer complaints
• Team player with the ability to use initiative and work independently when needed
• Resilient and calm under pressure, especially when handling challenging situations
• Skilled in managing workload and prioritising tasks effectively

If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information