Customer Service Advisor

Candidate Source; England; On-site; GBP 28,000; Full time

Job summary

A successful e-commerce business in England is seeking an office-based Customer Service Advisor for their team in Clapham, London. The role offers a salary of up to £27,007.50 per annum, 28 days of holiday plus additional benefits such as staff socials and discounts. Ideal candidates will possess strong communication skills and relevant customer service experience. Join a dynamic team dedicated to quality customer care and enjoy opportunities for career progression.

Benefits

28 days of holiday

Regular staff socials

Weekly breakfasts

Staff discounts on products

Qualifications

• Previous relevant customer service experience is essential.
• Excellent verbal and written communication skills required.
• Must have great attention to detail and problem-solving abilities.

Responsibilities

• Provide excellent support over the phone and by email.
• Assist with order queries and product information.
• Liaise with suppliers for order updates.

Skills

Customer service experience

Excellent verbal and written communication skills

Organisational skills

Problem-solving skills

Fluent in English

Attention to detail

Polite and confident telephone manner

Job description

A highly successful and well-established e-commerce business selling sports, fitness, healthcare safety and pet products is looking for an office‑based Customer Service Advisor to join their team in Clapham, London.

The role is office based in Clapham, Central London.

Along with a salary of up to £27,007.50 per annum, you will also receive 28 days of holiday including bank holidays (rising by a further holiday for each year of service up to 33 days of holiday), regular staff socials funded by the business, weekly McDonald’s breakfasts, free tea and coffee, Friday beers, soft drinks and chocolate, and a staff discount on products!

The business has been launching world‑class websites for the last 17 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team.

This is a fantastic workplace to learn how e‑commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.

You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.

Location

This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8‑minute walk from both stations. It’s a great location for public transport and a fast commute.

Key Responsibilities

• Being kind and considerate to everyone
• Providing excellent support over the telephone and by email
• Assisting with order queries and product information
• Liaising with our suppliers for order updates and product details
• Working with internal departments to ensure queries are resolved efficiently
• Taking orders over the telephone
• Ensuring the order process is a seamless and pleasant experience
• Product support
• Authorising returns
• Customer escalations
• Further ad hoc responsibilities

Key Skills & Experience

• Previous relevant customer service experience
• Excellent verbal and written communication skills
• Excellent organisational and problem‑solving skills
• Must be fluent in English
• A polite and confident telephone manner
• Great attention to detail

The working hours of this role are Monday to Friday, 9.00am to 5.30pm (37.5 paid working hours per week). In return you will receive a salary of £27,007.50 per annum (£13.85 per hour).

If this sounds like the Customer Service Advisor for you, click the apply online link and send an updated copy of your CV today!