Customer Service Advisor

Morson Edge Careers; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A customer service company in England is seeking a Customer Service Advisor to provide support for customers dealing with repairs. The role involves taking ownership of customer cases, explaining responsibilities, scheduling repairs, and maintaining accurate records. Ideal candidates will have a call center background, excellent communication skills, and the ability to manage time efficiently. The position offers £14.37/hour with potential for unlimited overtime and strong temp-to-perm opportunities.

Qualifications

• Background in a call center environment is preferred.
• Demonstrated experience with multiple systems and screens.
• Must be organized and have strong time management skills.

Responsibilities

• Take ownership of customer cases from first call to resolution.
• Explain responsibilities to customers clearly.
• Schedule repair jobs and manage contractor visits.
• Handle queries, complaints, and payments professionally.
• Maintain accurate records across multiple systems.

Skills

Excellent communication skills

Call centre background

Tech-savvy

Time management

Job description

Customer Service Advisor

Location : Shelton, Shrewsbury

Pay : £14.37 / hour (£27,647.88 PRO-RATED) + unlimited overtime (time & a half)

Hours : Between 8am–6pm weekdays + 1 in 4 Saturdays (8am - 2pm, with a weekday off)

Training : Monday to Friday, 9am - 5pm

Contract : Up to 12 months (with strong temp-to-perm potential)

The Role

Join our Customer Service team and be the voice of support for customers dealing with leaks on their private pipework. You'll be phoning customers, arranging visits, and guiding them through repairs from start to finish, keeping things clear, calm, and customer-focused.

What You'll Do

• Take full ownership of customer cases, from first call to resolution.
• Explain responsibilities clearly and support customers every step of the way.
• Schedule repair jobs and manage contractor visits.
• Handle queries, complaints, and payments with professionalism and empathy.
• Keep records accurate and up to date across multiple systems.

What We're Looking For

• Call centre background and excellent communication skills.
• Tech-savvy and confident using multiple systems / screens.
• Great at managing your time and staying organised.

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