Customer Service Advisor

Insight Select; England; On-site; GBP 26,000; Full time

Job summary

A dynamic recruitment agency is seeking a Customer Service & Sales Advisor in Newcastle-Under-Lyme, offering a permanent role with a salary of £25,400 per annum. In this position, you will support customers by processing orders and handling queries to create a seamless experience. Applicants should be confident communicators with strong organizational skills and previous experience in retail or customer service. Working hours are 40 hours per week, Monday to Friday, onsite.

Qualifications

• Previous experience in retail, customer service, or operations is desirable.
• Confident communicator with strong written and verbal skills.
• Highly motivated with a proactive, 'can-do' attitude.

Responsibilities

• Manage customer enquiries by phone and email, ensuring a positive and professional response.
• Accurately process orders using Salesforce and Sage.
• Handle queries on pricing, stock availability, deliveries, and returns.
• Proactively resolve issues to maintain a consistent, high-quality service.

Skills

Confident communicator

Strong written and verbal skills

Proactive attitude

Strong organisational skills

Good IT skills

Tools

Salesforce

Sage

Job description

Overview

Customer Service & Sales Advisor • Permanent • Location: Newcastle-Under-Lyme • Salary: £25,400 per annum

Are you passionate about delivering excellent service and building strong customer relationships? We are looking for a Customer Service & Sales Advisor to join a friendly and dedicated team on a permanent basis.

In this role, you'll be at the heart of supporting customers—processing orders, handling queries, and ensuring a seamless experience from start to finish. It\'s a varied position where no two days are the same, and you\'ll have the chance to make a real impact.

Responsibilities

• Manage customer enquiries by phone and email, ensuring a positive and professional response.
• Accurately process orders using Salesforce and Sage.
• Handle queries on pricing, stock availability, deliveries, and returns.
• Proactively resolve issues to maintain a consistent, high-quality service.
• Work closely with colleagues to support team and business objectives.

Qualifications

• A confident communicator with strong written and verbal skills.
• Highly motivated with a proactive, “can-do” attitude.
• Strong organisational skills with the ability to meet deadlines.
• Good IT skills (Salesforce knowledge is a bonus).
• Previous experience in retail, customer service, or operations is desirable.

Working hours

40 hours per week, Monday to Friday, 8:30am - 5:00pm, Onsite