Customer Service Advisor

evo; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading business supplies and services company in England is seeking a dedicated Customer Service Advisor to provide exceptional support to customers. You will be responsible for resolving issues, communicating effectively, and ensuring a positive customer experience. The ideal candidate should have customer service experience and excellent communication skills, along with a proactive and empathetic approach. This is a great opportunity for someone looking to thrive in a dynamic environment.

Qualifications

• Previous experience in customer service or support.
• Strong ownership and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Be the first point of contact for customer queries, concerns, and feedback.
• Resolve issues promptly and professionally.
• Communicate clearly and courteously via phone and email.

Skills

Customer service experience

Problem-solving skills

Communication skills

Customer-first mindset

Ability to work in a fast-paced environment

Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy solving problems with empathy and professionalism? If so, we'd love to hear from you!

About Us

Complete is one of the UK's largest business supplies and services companies, supporting both public and private sectors. We offer a wide range of products and services including facilities & PPE, technology, furniture, print, workwear, and managed services. Our mission is to be the partner that:

• Business Leaders trust
• Buyers recommend
• Employees value

The Role

As a Customer Service Advisor, you'll be the frontline representative of Complete, providing outstanding support to our valued customers. You'll champion customer experience, communicate effectively across multiple channels, and collaborate with internal teams to ensure every customer interaction is smooth, helpful, and memorable.

Key Responsibilities

• Be the first point of contact for customer queries, concerns, and feedback
• Resolve issues promptly and professionally, going the extra mile to exceed expectations
• Communicate clearly and courteously via phone and email
• Collaborate with internal teams to share feedback and resolve customer issues
• Stay informed about our diverse product and service offerings
• Troubleshoot and extend complex issues when necessary

What We're Looking For

• Previous experience in customer service or support
• Strong ownership and problem‑solving skills
• Excellent written and verbal communication
• Empathy and a customer‑first mindset
• Ability to work effectively in a fast‑paced environment
• Quick learner with strong interpersonal skills

Desirable

• Industry knowledge
• Familiarity with CRM systems and support tools