Customer Service Advisor

Severn Trent; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading water utility provider in the UK seeks Customer Service Advisors to join their team in Derby. The role involves providing exceptional service to customers and retailers, ensuring accuracy and efficiency. Ideal candidates will have strong communication skills, a customer-focused mindset, and be comfortable in a fast-paced environment. The position offers a salary of £27,586.66, a quarterly bonus, and robust benefits including flexible leave and wellness resources.

Benefits

Annual company bonus of up to £1,500

33 days leave per year

Flexible benefits scheme

Leading pension scheme

Free parking on-site

Life insurance of six times salary

Free physio and mental health counselling

Two volunteering days per year

Qualifications

• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Commitment to delivering exceptional service.

Responsibilities

• Provide exceptional service to retailers and customers.
• Contribute to continuous improvement of policies and procedures.
• Handle queries promptly and efficiently.

Skills

Customer focused mindset

Organisational skills

Written and verbal communication

Problem-solving

Positivity

Caring attitude

Job description

We're now looking to recruit Customer Service Advisors to join our amazing wholesale market unit team at Raynesway, Derby. Where you will be working 37 hours per week between 8am-4pm Monday to Friday.

Do you have a strong, customer focused mindset and the ability to work in a team? Or perhaps you’re an organised individual with great written and verbal skills? If you are, read on.

What you’ll bring to the role

As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and NHH customers. This will include ensuring that positive retailer and customer outcomes are at the heart of everything we do. You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don’t go so well. Accuracy and efficiency are key attributes of this role; ensuring a right first‑time mindset, the role holder will also contribute to the continuous improvement of our policies, procedures, and data management strategy.

In this role you will undertake all aspects of Wholesale Market Unit activities that contribute to an exceptional retailer and customer service experience. Your tasks will vary, as will your means of contacting customers, whether this be through voice or email. It is imperative that it is done promptly and properly. We want someone who is keen to make a positive difference to our customers. Your character, positivity and a caring attitude are the things we’re looking for.

It is a fast‑paced environment so you’ll need to be comfortable resolving one query and then moving quickly onto the next. While the right skills and experience are important, we also value the right character, positivity and a caring attitude.

We welcome people from all walks of life and celebrate individuality. Diverse minds, experiences and backgrounds help us to learn and better serve our communities.

About Severn Trent

24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch. We take pride in helping our customers and solving problems as soon as we can. Our Customer Service Advisor role sits at the heart of this value with the opportunity to really make a difference.

Benefits

• A great salary of £27,586.66 with a pay review each year!
• Annual company bonus of up to £1,500
• 33 days leave per year – that’s 25 days annual leave and another 8 days in lieu of bank holidays worked. You can also buy another 5 days holiday per year on top of this.
• Flexible benefits scheme including discounted goods and services such as cinema tickets, shopping, restaurant vouchers and holidays.
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Free parking on‑site
• Income protection covering half your salary for up to five years if you are unable to work
• Severn Trent shares scheme, offering the opportunity to purchase discounted shares
• Family friendly policies
• Two volunteering days per year
• Life insurance of six times salary
• Accident insurance

And when it comes to your health, we’ve recently launched a new “health fund” to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we also look after your wellbeing with free physio, mental health counselling and a virtual GP service.