Customer Service Advisor

GXO Logistics, Inc.; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics and supply chain company in the East Midlands is seeking a Customer Service Specialist. In this role, you will manage daily customer service requests, maintain communication across departments, and produce customer reports. Successful candidates will possess strong communication skills and previous customer service experience, thriving in a fast-paced environment and demonstrating attention to detail. A competitive benefits package is included with the role.

Benefits

Company-sponsored pension scheme

Private medical and dental insurance

Online GP service

Employee assistance programme

Variety of high street discounts

High street discounts

Cycle to work scheme

Cashback cards

Saving scheme

Qualifications

• Prior experience in customer service is essential.
• Ability to thrive in a fast-paced environment.
• Strong skills in written and verbal communication.
• Good MS Excel skills and systems ability.

Responsibilities

• Manage daily customer service requests.
• Communicate with customers and internal teams.
• Maintain ownership of customer reports.
• Handle query management.
• Supporting Customer Service Manager.

Skills

Customer service experience

Attention to detail

Written communication skills

Telephone communication skills

MS Excel skills

Job description

Pay, benefits and more

We’re looking to offer a salary of up to per annum and 33 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24 / 7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day

• Management of in day / week customer service requests
• Communication with customers, internal warehouse and transport teams, external Hauliers and senior stakeholders.
• Ownership of customer reports
• Query management
• Supporting Customer Service Manager

What you need to succeed at GXO

• Previous customer service experience along with a friendly, calm and resilient manner
• Able to work in a fast-paced environment and maintain accuracy and attention to detail
• Strong written and telephone communication skills with excellent spelling and grammar
• Good MS Excel skills and systems ability