Customer Service Advisor

NHS Professionals; Doncaster; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare staffing organization in Doncaster is seeking a Customer Service Advisor to support shift bookings and respond to queries. The ideal candidate will have customer service expertise, strong communication skills, and a proactive approach. This full-time role offers extensive training and benefits, including generous annual leave and career development opportunities.

Benefits

Generous annual leave allowance

Employee discount schemes

Star of the Month award

Pension contribution up to 10%

Life Assurance and Wellbeing Programme

Qualifications

• Experience in a customer-focused environment.
• Ability to handle high volume enquiries.
• Strong written and verbal communication skills.

Responsibilities

• Receive and respond to queries from workers.
• Facilitate shift booking and ensure fulfilment.
• Manage high-volume enquiries and conflicting priorities.

Skills

Customer service experience

Advanced communication skills

Administrative skills

Proactive approach

Strong time-management

Job description

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.

Join us and you’ll be part of a customer‑focused community, receiving first‑class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor).

Location: RDaSH – Tickhill Road Site, Doncaster, DN4 8QN.

Full‑Time 37.5 Hours per Week.

In this busy and exciting role, you will receive and respond to queries from our workers and support them with shift booking. The aim of the on‑site team is to facilitate filling bank shifts while ensuring the workers’ requirements are met or exceeded. Every call our Customer Support Advisors answer and every query we resolve supports healthcare professionals working in NHS trusts and hospitals across the country.

Key Responsibilities

• Receive and respond to queries from workers, facilitating shift booking.
• Ensure bank shift fulfilment while meeting workers’ requirements.
• Establish strong working relationships with both hiring and bank staff communities.
• Prioritise tasks to pre‑empt service issues and deliver a customer‑obsessed experience.
• Manage high‑volume enquiries, conflicting priorities, and maintain accuracy.

Qualifications & Experience

• Customer service experience in an environment where delighting the customer is a core focus.
• Administrative experience and the ability to handle high volume internal and external enquiries.
• Advanced communication skills in writing, face‑to‑face and over the telephone.
• Proactive approach to relationships and trouble‑shooting.
• Strong time‑management and workload prioritisation.
• Ability to establish relationships and prioritise tasks effectively.

Benefits

• Generous annual leave allowance – 27 days per year plus bank holidays, with the option to purchase an additional 3 days.
• Employee discount schemes including the Blue Light Card and Beat reward & recognition platform.
• Star of the Month award – £100 worth of shopping vouchers.
• Pension contribution up to 10% for the stakeholder pension scheme.
• Life Assurance, Group Income Protection, Wellbeing Programme and Employee Assistance Programme.
• Employee engagement & discount platform and opportunities for career development.

NHS Professionals runs the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts. Owned by the Department of Health and Social Care, we reinvest any surplus directly back into the NHS.

We are proud to be the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute, reflecting our commitment to a great place to work for all our corporate employees.