Customer Service Advisor

Dynamite Recruitment Solutions Ltd; Dinnington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is looking for a Customer Service Advisor in Dinnington. This part-time position is perfect for parents, offering a schedule from 10 AM to 3 PM, Monday to Friday. Responsibilities include responding to customer inquiries, maintaining records, and ensuring customer satisfaction. Candidates should have strong communication skills and a passion for service excellence.

Qualifications

• Experience in customer service or a similar role.
• Ability to handle inquiries professionally.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist customers with varied queries for resolution.
• Maintain accurate customer records and document interactions.

Skills

Customer service skills

Communication

Problem-solving

Job description

Overview

Customer Service Advisor
Dinnington

Part Time - 25 HPW / MON - FRI / 10-3

£16,497

Perfect for parents and working around the school run!

About the role

We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their customer service teams and are looking for individuals who are passionate about driving excellence.

Responsibilities

• Respond to customer inquiries via phone and email
• Dealing with an inbound call in a fast-paced environment
• Assist customers with varied queries and do your best to resolve as a 1st fix solution
• Maintain accurate customer records and document all interactions
• Collaborate with other departments to resolve customer issues promptly
• Ensure customer satisfaction through positive, professional interactions
• Liaise with engineers where necessary
• Stay up to date with product knowledge, regulations and company policies

Apply now or contact Sophie - [e-mail] / 02392455422