Customer Service Advisor

ArvatoConnect; Datchet; Hybrid; GBP 27,000; Full time

Job summary

A customer service solutions provider in the UK is seeking a Customer Services Advisor based in Datchet. This role involves delivering exceptional customer experiences, handling financial queries, and offering guidance within a regulated framework. Candidates should be adaptable, possess strong communication skills, and be able to thrive in a fast-paced environment. The position offers a hybrid working model with comprehensive training and various employee benefits.

Benefits

28 days of holiday

Excellent on-the-job training

Life insurance

Access to a pension scheme

Staff discounts

Employee assistance programme

Shuttle bus service

Monthly awards

On-site gym

Breakfast Club

Qualifications

• Ability to organise and coordinate tasks in a high-volume, detail-oriented environment.
• Ability to thrive in a dynamic setting while delivering excellent customer service.
• Confidence in using multiple digital systems.

Responsibilities

• Collaborate with the team to deliver an outstanding customer experience.
• Respond to customer queries around financial settlements.
• Support customers through their journey in managing financial agreements.

Skills

Organisational skills

Customer service excellence

Verbal communication

Written communication

Digital tool proficiency

Job description

Location:

Our welcoming office in Datchet (SL3 9LL) is just off the M4, with shuttle bus links and plenty of parking.

Salary:

£26,208 pa

Contract:

Permanent, Hybrid (minimum 2 days on-site per week once signed off)

Start Date:

Friday 28th November 2025

Hours:

Shifts between Monday - Saturday between 8am - 8pm. Please note, Saturdays are occasional, and if you work one, you’ll have a weekday off. You’ll also need to be available to work the last three days of each month on-site to support end of month activities.

Training:

Applicants must have full availability to attend full‑time on‑site training at our Datchet Office, 28th November to 12th December 2025.

The Role

We are seeking committed individuals to deliver exceptional customer experiences in the automotive sector. Our team members are valued for their dedication, adaptability, and strong communication skills. They ensure high levels of accuracy in their work and manage a variety of tasks while providing excellent customer service.

Join us as a Customer Services Advisor, where you’ll play a vital role in supporting our customers. Your contributions will be essential to our team’s success. Through our comprehensive training programme, we’ll support your development and career growth.

What you’ll do:

• Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time.
• Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs.
• Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships.
• Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions.
• Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish.
• Use a solution‑focused mindset to resolve customer concerns, drawing on your dispute and objection‑handling skills to explore options and achieve fair outcomes.
• Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout.
• Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
• Build meaningful trust with customers by being open, respectful, and reliable in all interactions.
• Follow through on commitments made, ensuring customers receive the support and information they were promised.
• Deliver inclusive, high‑quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines.
• Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care.

What you’ll bring to the table:

✅ Ability to organise and coordinate tasks in a high‑volume, detail‑oriented, and quality‑focused environment

✅ Ability to thrive in a dynamic, fast‑paced setting while delivering excellent customer service

✅ Good verbal and written communication

✅ Confidence in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals

Benefits:

• 28 days (This includes bank holidays) (Pro Rata)
• Excellent on‑the‑job training and on‑going core skills development
• Life insurance and access to a company pension scheme (after qualifying period)
• Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
• An employee assistance programme to ensure your wellbeing
• A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts)
• Monthly employee‑voted awards to recognise your achievements
• Unique career opportunities
• A chance to work as part of a great team in a rewarding role
• Fantastic facilities at our Datchet office including on‑site gym
• Breakfast Club