Customer Service Advisor

Pertemps; Datchet; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A customer-focused service provider is seeking multiple enthusiastic Customer Service Advisors to assist with a variety of customer service activities. The role involves supporting customer inquiries, managing orders and complaints, and maintaining effective communication through CRM systems. Ideal candidates will have previous customer service experience, strong communication skills, and a professional approach to customer care. This position offers a hybrid work model with salary starting at £26k.

Qualifications

• Essential previous experience within a Customer Service position.
• Knowledge of CRM systems is required.
• A self-motivated and enthusiastic approach to work is necessary.

Responsibilities

• Support customer enquiries via telephone or electronically.
• Manage direct customer interactions effectively.
• Handle customer complaints and escalate issues as needed.

Skills

Previous experience in Customer Service

Knowledge of CRM systems

Outstanding verbal communication skills

Self-motivated and enthusiastic

Professional and empathetic approach

Decent I.T skills

Excellent time management

Job description

This role is Hybrid based in the Datchet/Slough, please check that you can commute in advance of application. There will be buses running from Slough Train station.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £26k

Hybrid – 1 day per week in the office – 2 Maximum

2-4 Weeks onsite training to start with

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and Escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management

Please apply or email [e-mail] for more info