Customer Service Advisor

Cancer Research UK; Remote; GBP 26,000; Full time

Job summary

A leading charity organization in the UK is seeking a Customer Service Advisor to provide personalized support to its supporters. The role includes managing inbound and outbound communications across various channels and promoting fundraising initiatives. Candidates should possess exceptional customer service skills and experience in a contact center. This full-time position offers a fixed-term contract for six months and requires working flexibility, including weekends.

Benefits

Generous benefits package

Career development opportunities

Supportive working environment

Qualifications

• Proven ability to manage challenging interactions calmly and effectively.
• Experience in a call or contact centre environment.
• Strong retention of information and attention to detail.

Responsibilities

• Provide personalised, solution-focused support to supporters via multiple channels.
• Listen carefully to supporter needs and respond with empathy.
• Promote CRUK campaigns, products, and services.

Skills

Exceptional customer service skills

High level of confidence in phone communication

Experience working collaboratively within a team

Strong writing skills

Competent in using Excel and Microsoft Office

Excellent attention to detail

Ability to work independently

Proactive and self-motivated approach

Tools

Microsoft Office

Job description

Overview

Customer Service Advisor

£25,196 plus benefits

Reports to: Supporter Services Manager

Directorate: Marketing, Fundraising & Engagement

Contract: 6 month fixed-term contract

Hours: Full time 35 hours per week (between 8am – 8pm, 10 days within 14, including 2 weekends in 6)

Location: Location Home-based

Closing date: 08th February 2026 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact [e-mail] or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: competency-based interview

Interview date: week commencing 16th February

At Cancer Research UK, we exist to beat cancer.

What will I be doing?

• Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media.
• Listening carefully to supporters’ needs, understanding their experiences, and responding with empathy, patience, and professionalism.
• Using interactions to promote CRUK campaigns, products, and services.
• Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services.
• Maximising fundraising opportunities and supporter engagement.
• Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations.

What are we looking for?

• Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively.
• High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.
• Experience working collaboratively within a team
• Strong writing skills, with the ability to create professional emails and correspondence.
• Competent in using Excel and Microsoft Office, including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously
• Excellent attention to detail, accuracy, and ability to retain information.
• Ability to work independently after induction, self-managing tasks and priorities.
• Comfortable working to targets, with a proactive and self-motivated approach.

Our organisation values are designed to guide all that we do.

Our values

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at [e-mail].

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [e-mail] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.