Customer Service Advisor

Staffline; Coleshill Heath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor for a rolling contract in Solihull. The role involves handling inbound customer inquiries through phone, email, and live chat, providing effective resolutions, and maintaining accurate records. Ideal candidates should have previous customer service experience and strong communication skills. This position offers £12.50 per hour, Monday to Friday, with no weekend or evening shifts expected.

Qualifications

• Previous experience in retail, hospitality, or contact centre environments is considered.
• Strong verbal and written communication skills.
• Ability to quickly learn new IT systems.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Resolve customer queries efficiently and effectively.
• Maintain accurate records in the system.

Skills

Previous customer service experience

Strong communication skills

Good IT skills

Positive attitude

Job description

Customer Service Advisor – Rolling Contract

Solihull, Birmingham

£12.50 per hour

Monday – Friday | 8:30am – 5:00pm

No weekends, no evenings, no shifts!

Are you friendly, patient and great at solving problems? We’re looking for Customer Service Advisors to join a busy, professional team in Solihull on an ongoing rolling contract (perfect if you want stability without being tied into a permanent role).

What you’ll be doing:

• Handling inbound customer enquiries (phone, email & live chat)


• Resolving queries quickly and efficiently


• Providing excellent service with a smile (even when it’s over the phone!)


• Updating systems and keeping accurate records

What you need:

• Previous customer service experience (retail, hospitality, contact centre – all considered)


• Strong communication skills and a positive attitude


• Good IT skills and the ability to pick up new systems quickly


• Ability to start ASAP or within the next 1–2 weeks

For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to [e-mail]

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.