Customer Service Advisor

Halfords; Colchester; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading automotive services company in Colchester is seeking a Customer Service Advisor. The role involves handling job bookings, addressing customer concerns, and providing excellent service. Candidates should have a proven track record in customer service, strong IT skills, and a full driving license with fewer than 9 points. The position offers competitive pay and extensive benefits, including discounts and a pension scheme.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries and restaurants

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support

GP Access 24/7

Share save scheme

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven customer service experience required.
• Strong IT skills necessary for booking system.
• Ability to remain calm under pressure is crucial.
• Target-driven experience is preferred.
• Experience in an autocentre is a plus.
• Full UK driving license with fewer than 9 points needed.

Responsibilities

• Handle job bookings using an in-house system.
• Discuss technical concerns with customers.
• Provide excellent customer service in daily operations.

Skills

Proven track record of delivering excellent customer service

IT literate

Able to handle difficult situations professionally and calmly

Experience working towards and achieving targets

Experience in an Autocentre environment

Full drivers licence with less than 9 points

Job description

Overview

£27,936.48 - £28,387 per annum + bonus

5 days a week / 44 hours per week

Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills And Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\'re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.