Customer Service Advisor

HSBC Group; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international bank in the UK is seeking a Customer Service Advisor to provide exceptional service and support to clients. The role involves assisting customers with banking needs, raising fraud awareness, and working in a flexible and dynamic environment. Applicants should have a passion for helping others and previous customer-facing experience. Comprehensive training will be provided to ensure success in the role, alongside a competitive benefits package and opportunities for personal development.

Benefits

Market-leading pension contribution

Enhanced parental leave

Private healthcare

Access to learning platform

Qualifications

• Exceptional attention to detail is required.
• Previous office experience preferred.
• Experience in a banking environment is an advantage.

Responsibilities

• Provide exceptional customer service.
• Raise fraud awareness among customers.
• Identify and support customers in vulnerable situations.

Skills

Excellent organisation and time management

Customer service experience

IT literacy

Flexibility

Job description

Role Purpose

face to face appointments with potential and existing clients. Opening new accounts and products as well as servicing their needs. Delivering a Personalised and friendly service every day. You will be the first point of contact for our customers; educating them to use our digital platforms, giving them a choice of how they wish to bank with us. Actively raising fraud awareness and identifying customers who may be in vulnerable situations – determining the best was we can support them. This role will require you to be flexible, well organised, and happy to work in a dynamic environment.

Role Purpose: We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Service Advisor. If you are ambitious with a helpful personality, we want to hear from you!

Responsibilities

• Exceptional Customer Service levels, passion for delivering superior customer service experience.
• Previous experience in working in a customer facing environment.

Actively raising fraud awareness and identifying customers who may be in vulnerable situations – determining the best way we can support them.

Qualifications

• Excellent organisation and time management skills with exceptional attention to detail.
• The ideal candidate will have previous office experience and IT literate.
• Previous experience in a banking environment would be an advantage.
• Ability to work flexibly and engage in a dynamic environment.

Benefits

• Your journey will start with an 8-week training course where we’ll train you on all products and services.
• A very competitive benefits package including a market-leading employer pension contribution, enhanced parental leave, private healthcare.
• Access to HSBC learning platform and the opportunity to develop yourself and your career further.
• Competitive pay and benefits package for HSBC employees Channel Islands and Isle of Man (CIIOM).
• Private healthcare for all employees, enhanced parental and adoption pay, support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

Working Hours & Location

Our team operates between Monday to Friday 09:00-17:00 and Saturday 10:00-15:00. We are currently recruiting Customer Service Opportunities at our Guernsey Branch.

EEO Statement

At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: [e-mail]; Telephone: [phone].

Contact & Call to Action

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.