Customer Service Advisor

FASHION PERSONNEL; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fashion retailer in the City of London is seeking a customer service advisor on a temporary basis until February 2026. Responsibilities include managing customer service inquiries, sharing feedback, and performing administrative tasks. The ideal candidate will have experience in customer service and excellent communication skills. Competitive salary, weekly payments, paid holidays, and pension scheme offered.

Benefits

Competitive salary

Paid holidays

Pension scheme

Qualifications

• Previous experience in a customer service role required.
• Excellent communication and interpersonal skills necessary.
• Ability to manage enquiries via phone and email.

Responsibilities

• Manage customer service enquiries over the phone and email.
• Share customer feedback with senior management.
• Perform ad-hoc admin tasks for the team.

Skills

Customer service skills

Proactive attitude

Enthusiastic demeanor

Tools

Zendesk

Job description

A new opportunity has arisen for a customer service advisor to join this high‑street retailer on a temporary basis starting ASAP until February 2026. The company is a well‑established business specialised in producing high‑quality sportswear and outdoor apparel.

You will be responsible for managing customer service enquiries over the phone and e‑mail, sharing customer feedback with senior management and any ad‑hoc admin tasks that are needed for the team.

The successful candidate will have previous experience working in a similar customer service role, excellent customer service skills and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.

As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!