Customer Service Advisor

The Compleat Food Group; City Of London; On-site; GBP 28,000; Full time

Job summary

A leading food company in London is seeking a Customer Service Advisor to provide exceptional service as the first point of contact for customers. You will be responsible for answering calls, processing orders efficiently, and ensuring customer satisfaction. The ideal candidate will have previous customer service experience and strong communication skills. This role offers a competitive salary of £27,265 and a supportive working environment.

Qualifications

• Previous customer service experience is required.
• Good verbal and written communication skills are essential.
• Basic proficiency in Microsoft Office (Word, Outlook, Teams) is necessary.

Responsibilities

• Provide a polite and professional first impression for customers.
• Build rapport with customers and efficiently take orders.
• Ensure all incoming calls are answered within set target times.

Skills

Customer service experience

Good telephone manner

Verbal and written communication skills

Basic proficiency in Microsoft Office

Problem-solving ability

Multi-tasking

Attention to detail

Self-motivated

Job description

Job Advert

Customer Service Advisor

At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good – great quality, tasty and affordable food that people love to eat. We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own‑label pastry, sweet bakery, party food, olives and antipasti, added‑value egg products, continental meats, dips and sauces and plant‑based food to the UK’s major retailers and foodservice. With over 6,000 talented colleagues across 17 sites and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.

Location

Harvey and Brockless, Battersea, London

Hours

Monday to Friday, 9am – 5pm

Salary

£27,265

Purpose

To be the first point of contact for customers, listen attentively and communicate effectively to deliver exceptional customer service at every interaction, ensuring a faultless supply of quality goods.

Your Duties Will Include

• Provide a polite and professional first impression for customers calling for advice and to place orders.
• Build a rapport with customers, listening attentively to input orders accurately and efficiently on the system.
• Ensure that all incoming calls are answered within the set target times and in a welcoming and empathetic manner.
• Monitor and verify all orders received, ensuring accuracy, resolving discrepancies, and escalating issues when necessary.
• Liaise with customers regarding stock shortages and special orders.
• Handle all general enquiries and ensure that more complex customer queries are escalated.
• Encourage further sales where possible through short‑dated or over‑stocked goods.
• Update system with any relevant information received.
• Understanding the business and obtaining knowledge of both the company and our customers.

Knowledge, Experience and Skills

• Previous customer service experience
• Good telephone manner
• Good verbal and written communication skills
• Basic proficiency in Microsoft Office (Word, Outlook, Teams)
• Ability to solve problems within the area of work
• Able to multi‑task and prioritise workload appropriately.
• Accurate and thorough with attention to detail
• Self‑motivated, able to work on own initiative
• Understanding of a quality focused environment

Company Culture

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, ensuring all colleagues can thrive by bringing their whole selves to work. As an equal opportunity employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released directly by our Talent Acquisition team.