CUSTOMER SERVICE ADVISOR

Simply Delicious Cakes and Pastries Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local bakery is seeking a Customer Service Assistant to provide excellent customer service and support in a busy environment. Responsibilities include serving cakes and pastries, processing orders, and maintaining shop cleanliness. Ideal candidates will have strong English communication skills, multitasking abilities, and a keen interest in baking. This position requires availability on Saturdays.

Benefits

Training and hands-on experience

Opportunity to gain knowledge in baking

Supportive team environment

Qualifications

• Ability to think on your feet and adapt quickly to different situations.
• Willingness to learn on the job in a fast-paced environment.
• Interest in cakes and baking is a plus.

Responsibilities

• Provide excellent customer service and assist customers professionally.
• Serve cakes and pastries, ensuring accurate presentation.
• Maintain cleanliness and support other departments as needed.

Skills

Strong command of the English language

Multitasking skills

Ability to think on feet

Basic baking skills

Reliability

Job description

We are looking for a Customer Service Assistant to join our team. This role is hands‑on and requires someone who can think quickly, multitask effectively, and bring energy and professionalism to a fast‑paced bakery environment.

Key Responsibilities

• Provide excellent customer service, greeting and assisting customers with a friendly and professional attitude.
• Serve cakes and pastries, including cutting and packaging slices for customers.
• Take and process customer orders accurately, ensuring attention to detail.
• Maintain shop cleanliness and presentation at all times (housekeeping duties are essential).
• Support other departments when needed, demonstrating flexibility and teamwork.
• Stay until closing time, ensuring all customers are served before leaving.

Requirements

• Strong command of the English language (spoken and written).
• Ability to think on your feet and adapt quickly to different situations.
• Excellent multitasking skills and attention to detail.
• Willingness to learn on the job – this is a fast‑paced, "learn as you go" environment.
• Interest in cakes and baking (knowledge of cakes is an advantage).
• Basic baking skills are desirable.
• Availability to work Saturdays (compulsory).
• Positive, reliable, and able to put the needs of the business first.

What We Offer

• Training and hands‑on experience in a busy bakery environment.
• Opportunity to gain knowledge in customer service, baking, and cake retail.
• A supportive team environment with room to grow.