Customer Service Advisor

MEMBERSHIP BESPOKE; City Of London; Hybrid; GBP 32,000; Full time

Job summary

A leading not-for-profit organization in Central London is seeking a Customer Service Advisor to join their contact center. The role involves providing exceptional support to healthcare professionals, requiring strong communication skills and empathy. Competitive salary of £31,726 plus benefits, including private medical insurance, pension scheme, and flexible working arrangements after the first year.

Benefits

Private medical insurance

Pension scheme

Season ticket loan scheme

Enhanced maternity and paternity pay

Employee assistance programme

Holiday purchase scheme

Qualifications

• Experience in customer service, contact centre environments.
• Ability to absorb and apply complex information.
• Genuine interest in supporting UK healthcare professionals.

Responsibilities

• Provide expert support to members of the medical and dental professions.
• Demonstrate empathy, tact, and professionalism in all interactions.
• Respond to member needs efficiently and accurately.

Skills

Excellent verbal and written communication skills

High levels of emotional intelligence

Strong problem solving and critical thinking skills

Attention to detail and accuracy

Empathy and professionalism

Resilience and ability to work under pressure

Self-motivated with a strong work ethic

Team player

Job description

Customer Service Advisor

Location: Office-based in Canary Wharf, Central London during the first year.
Hybrid working: Flexible/hybrid working arrangements available after the first year.

Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not‑for‑profit, member‑owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Customer Service Advisor.

Overview

They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions.

Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.

Essential Criteria

Excellent verbal and written communication skills, including accurate grammar and spelling

The ability to absorb, retain and apply complex information – an excellent memory is essential

High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions

Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs

High attention to detail and a commitment to accuracy

Strong problem solving and critical thinking skills

Resilience and the ability to work under pressure

Self‑motivated with a strong work ethic and a commitment to self‑development

A team player who contributes positively to a supportive and collaborative culture.

Open to feedback and a willingness to learn

A genuine interest in supporting the UK medical and dental professions.

Ability to work in a professional, structured environment, with professional behaviour and conduct

To apply to this role please send your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.